PostReps.com and PostReps LLC will be referred in this document as “we”, “us”, or “our”. Customers, Agents, Offices Admins, or any user of our website and services will be referred to as “you” or “customer”. All Terms and Conditions are effective for all products and services that are offered by PostReps LLC, including/but not limited to, PostReps.com and PostReps.net.
This Terms and Conditions document is a general agreement between PostReps LLC and users of our website, products, or services. By using our website, products, or services you are agreeing to the Terms and Conditions detailed here. It is your responsibility to review the Terms and Conditions specified before you use our website, products, or services. Use of our website, products, or services is an acceptance of the Terms and Conditions listed here. NOTE: Terms and Conditions are subject to change without prior notice and solely at our discretion based on advancing technologies, business practices, and customer needs. Customers understand they have the responsibility to check for any changes in the Terms and Conditions periodically.
COPYRIGHT
All content including, but not limited to, design, text, graphics, logos, icons, images, online tools and software in all websites, partner portals, products, and services that fall under PostReps.com domain are the property of PostReps LLC and are protected by the United States Copyright laws and other relevant Intellectual Property laws.
OUR SERVICES
PostReps provides services including but not limited to Signpost Installation, removal, deliveries and various other related services. These services are available through our website and we authorize you to use all our services, provided you consent to our Terms and Conditions. We do not make any representation or guarantee as to the results you might obtain while using our services, including services offered by third parties. It is your responsibility to make sure all orders are received and verified in the system.
POSTREPS PRODUCTS AND EQUIPMENT
Customer understands that the primary services provided by PostReps are the installation and removal of customer provided signage at the requested location. Customer understands that while there are no equipment rental fees associated with these services there are PostReps materials (e.g. sign posts, stakes, brochure boxes, flyers, hardware, solar lights, etc.) that will be utilized and that customer assumes all responsibility for any lost, damaged, or stolen PostReps equipment.
Customer is responsible to leave all accessories and hardware behind for us to remove. Removal of any part of our property by the customer will be subject to fines and termination of service.
AGENT AND OFFICE SIGNS
PostReps makes no warranty or guaranty that signs won’t get damaged. Signs in the possession of PostReps are frequently moved, shifted, transported, and bumped. While we make every effort to separate and handle client’s signage with care, we do not make any guarantees that they won’t get damaged. Having us store your signs and/or riders is at your own risk.
We caution agents against the use of signs that exceed a size of 24” x 24”. Experience has shown that larger panels get damaged far more quickly in the elements than those at or below this recommended size. It is also recommended that larger panels have a side anchor grommet placed about 24” down the side. Always check your local and city ordinances for sign sizes. Some cities and counties have restrictions on the size and style of real estate panels it is the customers responsibility to verify and abide by these rules and ordinances.
USER AGREEMENT
Customer agrees to provide accurate information including time, place, address, cross street, map coordinates, and placement instructions for all orders. Customer agrees to secure written permission from all HOA, Property Owners, and or City Officials for authorization to install any signage on requested property. Customer is not allowed to remove or install PostReps signposts without prior approval in writing. Moving a post from the initial install location to any other property is a violation of our policy and customer will be charged an install fee for the new location reguardless of who installed the post. Customer agrees to notify homeowner of the sign installation and of such restriction and accepts responsibility for homeowner’s action related to PostReps equipment. Vacant Land and New Construction projects require a plat map supplied by customer. Customer agrees to pay rescheduling fees up to the cost of the installation if the information, address, or location of the property is not accurate or clear.
INACTIVE AND SOLD LISTINGS
Customer agrees to promptly issue a “Removal” request for any listing that is no longer active within 2 business days of listing closing or going inactive. Customer agrees that PostReps reserves the right to immediately remove any PostReps equipment from an inactive listing or to charge customer’s credit card for any lost, damaged or stolen equipment.
LOST/STOLEN OR DAMAGED EQUIPMENT
Customer agrees to reimburse PostReps for all lost, damaged or stolen materials utilized at the requested site. These materials include sign posts, hardware, brochure boxes, solar lights, etc. Customer authorizes PostReps to charge any account or credit card on file for such charges.
WEBSITE ACCOUNT
To place Orders and to use all services, you are required to create and maintain your account at PostReps.com and to provide various information including contact and billing information. Customer also agrees to receive communication from PostReps by email and/or phone at any time regarding the services provided. We reserve the right to refuse our services if you provide invalid or outdated Information. You are entirely responsible for all activities that occur under your account, and you must agree to notify us immediately of any unauthorized usage of your account or any other breach of security. We will not be held liable for any loss’s incurred as a result of someone else accessing your password or account, with or without your knowledge. By submitting an Order or using our services, you are agreeing to pay the price relevant to the Order of the Service including trip or additional zone fees. It is the customers responsibility to verify the address is correct and that pin placement is accurate on each order. Please review your Order carefully before you submit it and if you have any pricing questions, please contact us immediately. If a post is installed at the incorrect address because it was entered incorrectly in the system, customer will be required to pay a new installation on the correct property. PostReps is not responsible for any fines or legal action taken by third parties. PostReps reserves the right to remove and PostReps property (e.g. signposts, stakes, brochure boxes, etc.) in situations where the customer has not paid for any installation.
SCHEDULED DAYS OF INSTALLATIONS
PostReps will generally install your sign the day that has been selected in the order form and payment has been processed. This service only pertains to standard residential orders placed on-line before 5 PM Monday through Friday. Service guarantees do not apply to extended coverage areas. An Extended Coverage area is defined as any zone or area that incurs a trip fee. In some situations, such as, but not limited to, road conditions, equipment failure, construction, inability to find property, or other situations may prevent installation a post install may be delayed until access to the property can be secured. Agent is responsible to make sure address, gate codes, and access to the property are coordinated and noted in the order. If PostReps has to reschedule a visit due to inaccurate information being provided in the order or spends more than 10 min having to locate a property, Agent understands that the service may be delayed and that an additional fee of up to 100% of the cost of the original service, may be applied to the cost of the order, at PostReps sole discretion.
ORDER CANCELATIONS
Orders can be cancelled online or by contacting PostReps during normal business hours. Orders that have been already assigned to a route must be canceled directly through a PostReps Representative. If we have traveled to the home prior to the order being canceled, agent will be reimbursed for no more than 50% of the installation fee. If we have started to dig or completed the installation, the order will be billed as a completed order and will be removed immediately if we are still at the property or as soon as we are able to return to the property. HOMEOWNERS HAVE THE RIGHT TO STOP US FROM DOING AN INSTALL, IT IS THE CUSTOMERS RESPONSIBILITY TO NOTIFY THE HOMEOWNER THAT POSTREPS WILL BE INSTALLING A POST IN THEIR YARD.
RENEWAL AND ADDITIONAL FEES
Customer understand that after every 90 day period, PostReps will charge a renewal fee for PostReps products that are in the field. This renewal fee will be automatically processed and billed to the customer within 10 days following the renewal period. Customer also understands that there is a fee for removal of any post that has been installed. If agent moves post to another property, agent understands there will be a penalty charged for change of address up to the cost of another installation. Agents are NOT to move a post from one property to another without written permission for such a request.
MODIFICATIONS TO THE WEBSITE, PRODUCTS, OR SERVICES
We reserve the sole right, at our discretion and with or without notice to (i) terminate, change, suspend, or discontinue any aspect of our website, product, or service or in its entirety including features and hours of operation and availability, and (ii) impose limits on certain or all features of our website, products, and services, or restrict your access to a part or all of our website, products, and services. All or part of our website, products, or services can be subject to change with or without prior notice and solely at our discretion based on advancing technologies, business practices, and customer needs.
REFUSAL OF SERVICE
We reserve the right to refuse service to, or terminate the Order of any user, for any reason, at our sole discretion. We also reserve the right, at our sole discretion, to require proof that you are authorized to distribute the content developed using our website, products, or services.
INDEMNIFICATION
Customer shall indemnify, defend, and hold us, our officers, employees, and contractors harmless from and against any and all claims, losses, damages, liabilities, judgments, and fees and expenses related thereto (including attorneys’ fees), arising out of, based upon, or resulting from, any breach or violation by you of our Terms and Conditions or any use by you of our website, products, and services. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In no event, however, shall you settle or otherwise dispose of any such matter without our prior written consent.
Disclaimers and Liabilities
We believe that our website, products, and services continue to be reliable, functional, and available. PostReps makes no guarantees with respect to any content on the website, or our products or services. The website, content of the website, products, and services are provided “As Is” and we hereby disclaim all warranties and conditions with regard to our website, products, and services. Further we do not warrant, guarantee, or make any representations regarding the use of or the results of the use of our website, products, or services in terms of correctness, accuracy, reliability, or otherwise and do not warrant that the operation of the website will be uninterrupted, or error free. All users understand that technology is not perfect, websites go down, and information may become lost. We expressly disclaim any warranties not stated herein. To the maximum extent permitted by applicable law, in no event shall we be held liable for any damages (including any special, direct, indirect, incidental, exemplary, or consequential damages, expenses, lost profits, lost savings, business interruption, lost business information, or any other damages arising out of the use or inability to use our website, products, or services) even if we have been advised of the possibility of such damages. You acknowledge that the applicable fees and prices reflect this allocation of risk.
Customer Service: 208-546-5546
SPRINKLER OR UNDERGROUND WIRE REPAIRS
On occasion, PostReps does expose sprinkler or other private lines. When a line is exposed they may become damaged. PostReps will generally repair any damages on the spot. If, however, PostReps is not aware of damage, it is the responsibility of the agent to notify PostReps BEFORE any repairs are ordered. PostReps reserves the right to inspect the damage within 72 hours of notification and verify the damage was caused by us. PostReps will not be held responsible, financially or otherwise, for any equipment purchased, or repairs made, without our having inspected the damage first. PostReps reserves the sole right to perform, on its own, or hire a professional of PostReps choice to complete any repairs for damage caused by PostReps. PostReps is not responsible for the results of repair work done by a thrid party service. PostReps is NOT responsible for costs for repair work done by a third-party selected by the agent OR homeowner without prior approval from PostReps. If PostReps pays for services rendered, PostReps reserves the right to claim any tools or equipment that customer was reimbursed for. IF A HOMEOWNER OR AGENT SPECIFY A SPECIFIC LOCATION FOR A POST TO BE INSTALLED THAT RESULTS IN ANY DAMAGE TO A SPRINKLER LINE OR OTHER WIRE, THE HOMEOWNER/AGENT AGREE TO BE FULLY RESPONSIBLE FOR ANY AND ALL COSTS ASSOCIATED WITH SUCH A REPAIR.
By using PostReps LLC online credit card payment services, you accept and agree to your personal data being provided to the Service Provider for the sole purpose of administering the online payment. PostReps LLC Terms and Conditions for online credit card payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction. If you have any questions or concerns, please contact our Credit Manager by email at bryan@postreps.com or telephone at 208-546-5546.